APA (7th ed.) Citation

Kandampully, J., Mok, C., & Sparks, B. A. (2001). Service Quality Management in Hospitality, Tourism, and Leisure. Haworth Hospitality Press.

Chicago Style (17th ed.) Citation

Kandampully, Jay, Connie Mok, and Beverley A. Sparks. Service Quality Management in Hospitality, Tourism, and Leisure. New York: Haworth Hospitality Press, 2001.

MLA (9th ed.) Citation

Kandampully, Jay, et al. Service Quality Management in Hospitality, Tourism, and Leisure. Haworth Hospitality Press, 2001.