Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality
This research investigates the influence of technology readiness on the acceptance of mobile payment services in Brazil, a growing technology within payment methods. The study analyses the relationship between constructs widely used in the literature on technology acceptance - such as perceived usef...
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| Format: | Article |
| Language: | English |
| Published: |
FUCAPE Business School
2021-01-01
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| Series: | BBR: Brazilian Business Review |
| Subjects: | |
| Online Access: | http://www.redalyc.org/articulo.oa?id=123069068004 |
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| _version_ | 1825207231430262784 |
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| author | Tharcisio Alexandrino Caldeira Jorge Brantes Ferreira Angilberto Freitas Roberto Pessoa de Queiroz Falcão |
| author_facet | Tharcisio Alexandrino Caldeira Jorge Brantes Ferreira Angilberto Freitas Roberto Pessoa de Queiroz Falcão |
| author_sort | Tharcisio Alexandrino Caldeira |
| collection | DOAJ |
| description | This research investigates the influence of technology readiness on the acceptance of mobile payment services in Brazil, a growing technology within payment methods. The study analyses the relationship between constructs widely used in the literature on technology acceptance - such as perceived usefulness and perceived ease of use - and constructs related to financial services, such as trust and perceived quality. It also evaluates how technology readiness (Parasuraman, 2000) influences these constructs. The authors conducted a survey with 402 participants to test the proposed model, analyzing the data via structural equation modeling (SEM). The results showed that trust, usefulness, and perceived quality of mobile payment services directly influence mobile payment acceptance. |
| format | Article |
| id | doaj-art-015512569e9c4e1b97b186723ed18be5 |
| institution | Kabale University |
| issn | 1807-734X |
| language | English |
| publishDate | 2021-01-01 |
| publisher | FUCAPE Business School |
| record_format | Article |
| series | BBR: Brazilian Business Review |
| spelling | doaj-art-015512569e9c4e1b97b186723ed18be52025-02-06T23:39:33ZengFUCAPE Business SchoolBBR: Brazilian Business Review1807-734X2021-01-0118441543210.15728/bbr.2021.18.4.4Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived QualityTharcisio Alexandrino CaldeiraJorge Brantes FerreiraAngilberto FreitasRoberto Pessoa de Queiroz FalcãoThis research investigates the influence of technology readiness on the acceptance of mobile payment services in Brazil, a growing technology within payment methods. The study analyses the relationship between constructs widely used in the literature on technology acceptance - such as perceived usefulness and perceived ease of use - and constructs related to financial services, such as trust and perceived quality. It also evaluates how technology readiness (Parasuraman, 2000) influences these constructs. The authors conducted a survey with 402 participants to test the proposed model, analyzing the data via structural equation modeling (SEM). The results showed that trust, usefulness, and perceived quality of mobile payment services directly influence mobile payment acceptance.http://www.redalyc.org/articulo.oa?id=123069068004technology readinessacceptance of innovationsmobile paymenttrustperceived quality |
| spellingShingle | Tharcisio Alexandrino Caldeira Jorge Brantes Ferreira Angilberto Freitas Roberto Pessoa de Queiroz Falcão Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality BBR: Brazilian Business Review technology readiness acceptance of innovations mobile payment trust perceived quality |
| title | Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality |
| title_full | Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality |
| title_fullStr | Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality |
| title_full_unstemmed | Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality |
| title_short | Adoption of Mobile Payments in Brazil: Technology Readiness, Trust and Perceived Quality |
| title_sort | adoption of mobile payments in brazil technology readiness trust and perceived quality |
| topic | technology readiness acceptance of innovations mobile payment trust perceived quality |
| url | http://www.redalyc.org/articulo.oa?id=123069068004 |
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