Emotional labour, burnout and work engagement amongst service centre employees in South Africa

Emotional labour, burnout and work engagement amongst service centre employees in South Africa

Orientation: Transforming public service delivery is crucial for the South African government. Emotional labour (EL), managing emotions during client interactions, is essential in service centres. Research purpose: This study examined the relationship between EL, burnout and work engagement (WE) am...

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Bibliographic Details
Main Authors: Amanda Erasmus, Elrie Oosthuysen
Format: Article
Language:English
Published: AOSIS 2025-01-01
Series:SA Journal of Human Resource Management
Subjects:
emotional labour
burnout
work engagement
service centre
public service.
Online Access:https://sajhrm.co.za/index.php/sajhrm/article/view/2771
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