THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA
Small and medium-sized enterprises (SME) represent an extremely important aspect for an economy of a country, especially for the economies of developing countries such as Bosnia and Herzegovina (BiH). Increasingly demanding market, process of globalization, advancement of information and telecommun...
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| Format: | Article |
| Language: | English |
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Faculty of Economics, University of Tuzla
2018-11-01
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| Series: | Economic Review |
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| Online Access: | http://er.ef.untz.ba/index.php/er/article/view/85 |
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| author | Kasim Tatić Zijad Džafić Mahir Haračić Merima Haračić |
| author_facet | Kasim Tatić Zijad Džafić Mahir Haračić Merima Haračić |
| author_sort | Kasim Tatić |
| collection | DOAJ |
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Small and medium-sized enterprises (SME) represent an extremely important aspect for an economy of a country, especially for the economies of developing countries such as Bosnia and Herzegovina (BiH). Increasingly demanding market, process of globalization, advancement of information and telecommunication technology, and an increase in the negotiating power of certain stakeholders such as customers/clients, have caused the need for a better, faster and more efficient system of making day-to-day decisions, both on operational and strategic level. SMEs are not an exception, as confirmed by the research results, which imply that SMEs in BiH, in most cases, do not have the Business Intelligence (BI) system. The research results also suggest that a significant number of SMEs have one or more information systems, such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Management Systems (DMS), Warehouse Management System (WMS), which generate the required data into one or more databases, which are the main source of data for The research also confirms that SME companies in BiH recognize the role and importance of BI, but there is a significant number of barriers and obstacles that hinder the implementation of BI system. These key obstacles and barriers relate to the lack of financial resources, insufficient knowledge and management experience, lack of vision and clearly defined strategic goals, insufficiently defined Key Performance Indicators (KPIs) and their requirements.
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| format | Article |
| id | doaj-art-223af7b2f9ed4a7da6986655a81bb3d6 |
| institution | Kabale University |
| issn | 1512-8962 2303-680X |
| language | English |
| publishDate | 2018-11-01 |
| publisher | Faculty of Economics, University of Tuzla |
| record_format | Article |
| series | Economic Review |
| spelling | doaj-art-223af7b2f9ed4a7da6986655a81bb3d62025-02-10T00:31:03ZengFaculty of Economics, University of TuzlaEconomic Review1512-89622303-680X2018-11-01162THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINAKasim Tatić0Zijad Džafić1Mahir Haračić2Merima Haračić3School of Economics and Business, University of Sarajevo, Bosnia and HerzegovinaFaculty of Economics, University of Tuzla, Bosnia and HerzegovinaBH Telecom, Zmaja od Bosne 88, Bosnia and HerzegovinaPrevent CEE, Bosnia and Herzegovina, Small and medium-sized enterprises (SME) represent an extremely important aspect for an economy of a country, especially for the economies of developing countries such as Bosnia and Herzegovina (BiH). Increasingly demanding market, process of globalization, advancement of information and telecommunication technology, and an increase in the negotiating power of certain stakeholders such as customers/clients, have caused the need for a better, faster and more efficient system of making day-to-day decisions, both on operational and strategic level. SMEs are not an exception, as confirmed by the research results, which imply that SMEs in BiH, in most cases, do not have the Business Intelligence (BI) system. The research results also suggest that a significant number of SMEs have one or more information systems, such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Data Management Systems (DMS), Warehouse Management System (WMS), which generate the required data into one or more databases, which are the main source of data for The research also confirms that SME companies in BiH recognize the role and importance of BI, but there is a significant number of barriers and obstacles that hinder the implementation of BI system. These key obstacles and barriers relate to the lack of financial resources, insufficient knowledge and management experience, lack of vision and clearly defined strategic goals, insufficiently defined Key Performance Indicators (KPIs) and their requirements. http://er.ef.untz.ba/index.php/er/article/view/85SME - Small and medium-sized enterprisesBI - Business IntelligenceKPI - Key Performance Indicatorimprovement of decision making in SME |
| spellingShingle | Kasim Tatić Zijad Džafić Mahir Haračić Merima Haračić THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA Economic Review SME - Small and medium-sized enterprises BI - Business Intelligence KPI - Key Performance Indicator improvement of decision making in SME |
| title | THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA |
| title_full | THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA |
| title_fullStr | THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA |
| title_full_unstemmed | THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA |
| title_short | THE USE OF BUSINESS INTELLIGENCE (BI) IN SMALL AND MEDIUM-SIZED ENTERPRISES (SMEs) IN BOSNIA AND HERZEGOVINA |
| title_sort | use of business intelligence bi in small and medium sized enterprises smes in bosnia and herzegovina |
| topic | SME - Small and medium-sized enterprises BI - Business Intelligence KPI - Key Performance Indicator improvement of decision making in SME |
| url | http://er.ef.untz.ba/index.php/er/article/view/85 |
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