Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction
Patient satisfaction is a key factor in the success of hospitals worldwide, making it an important focus for contemporary research. This study aims to examine the impact of service quality, employee satisfaction, and the organizational environment on patient satisfaction in Chinese hospitals. Additi...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Ital Publication
2025-02-01
|
| Series: | Emerging Science Journal |
| Subjects: | |
| Online Access: | https://ijournalse.org/index.php/ESJ/article/view/2773 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1823865069825425408 |
|---|---|
| author | Ying Huang Dhakir Abbas Ali Shuangshuang Wang Rongmei Zhang |
| author_facet | Ying Huang Dhakir Abbas Ali Shuangshuang Wang Rongmei Zhang |
| author_sort | Ying Huang |
| collection | DOAJ |
| description | Patient satisfaction is a key factor in the success of hospitals worldwide, making it an important focus for contemporary research. This study aims to examine the impact of service quality, employee satisfaction, and the organizational environment on patient satisfaction in Chinese hospitals. Additionally, it investigates the mediating role of information flow in the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction in Chinese hospitals. Data for the study was collected through survey questionnaires administered to patients in government hospitals in China. The reliability of the data and the relationships among the constructs were analyzed using Smart-PLS software. The findings revealed that service quality, employee satisfaction, and the organizational environment positively influence patient satisfaction in Chinese hospitals. Moreover, the results indicated that information flow significantly mediates the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction. These findings provide valuable insights for policymakers, offering guidance on strategies to enhance patient satisfaction by focusing on improving service quality, ensuring effective information flow, and fostering a positive organizational environment.
Doi: 10.28991/ESJ-2025-09-01-09
Full Text: PDF |
| format | Article |
| id | doaj-art-479a36c2967b4b2e9e020ceac5ba44f4 |
| institution | Kabale University |
| issn | 2610-9182 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | Ital Publication |
| record_format | Article |
| series | Emerging Science Journal |
| spelling | doaj-art-479a36c2967b4b2e9e020ceac5ba44f42025-02-08T14:26:26ZengItal PublicationEmerging Science Journal2610-91822025-02-019114816010.28991/ESJ-2025-09-01-09769Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient SatisfactionYing Huang0Dhakir Abbas Ali1Shuangshuang Wang2Rongmei Zhang3Lincoln University College, Petaling Jaya, Selangor, 47301,Lincoln University College, Petaling Jaya, Selangor, 47301,Guangzhou Medical University, Guangzhou,Mahsa University, 42610 Jenjarom, Selangor,Patient satisfaction is a key factor in the success of hospitals worldwide, making it an important focus for contemporary research. This study aims to examine the impact of service quality, employee satisfaction, and the organizational environment on patient satisfaction in Chinese hospitals. Additionally, it investigates the mediating role of information flow in the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction in Chinese hospitals. Data for the study was collected through survey questionnaires administered to patients in government hospitals in China. The reliability of the data and the relationships among the constructs were analyzed using Smart-PLS software. The findings revealed that service quality, employee satisfaction, and the organizational environment positively influence patient satisfaction in Chinese hospitals. Moreover, the results indicated that information flow significantly mediates the relationships between service quality, employee satisfaction, the organizational environment, and patient satisfaction. These findings provide valuable insights for policymakers, offering guidance on strategies to enhance patient satisfaction by focusing on improving service quality, ensuring effective information flow, and fostering a positive organizational environment. Doi: 10.28991/ESJ-2025-09-01-09 Full Text: PDFhttps://ijournalse.org/index.php/ESJ/article/view/2773services qualityemployee satisfactioninformation flowfirm environmentpatient satisfactionchinese hospitals. |
| spellingShingle | Ying Huang Dhakir Abbas Ali Shuangshuang Wang Rongmei Zhang Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction Emerging Science Journal services quality employee satisfaction information flow firm environment patient satisfaction chinese hospitals. |
| title | Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction |
| title_full | Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction |
| title_fullStr | Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction |
| title_full_unstemmed | Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction |
| title_short | Mediating Role of Information Flow in Enhancing Nursing Service Quality and Patient Satisfaction |
| title_sort | mediating role of information flow in enhancing nursing service quality and patient satisfaction |
| topic | services quality employee satisfaction information flow firm environment patient satisfaction chinese hospitals. |
| url | https://ijournalse.org/index.php/ESJ/article/view/2773 |
| work_keys_str_mv | AT yinghuang mediatingroleofinformationflowinenhancingnursingservicequalityandpatientsatisfaction AT dhakirabbasali mediatingroleofinformationflowinenhancingnursingservicequalityandpatientsatisfaction AT shuangshuangwang mediatingroleofinformationflowinenhancingnursingservicequalityandpatientsatisfaction AT rongmeizhang mediatingroleofinformationflowinenhancingnursingservicequalityandpatientsatisfaction |