APA (7th ed.) Citation

Afrina, M., Kawadha, N., Ariani, A., & Febriady, M. F. The Effect of Chatbot Usage on Customer Satisfaction: A Quantitative Study of Shopee, Tokopedia, and Lazada Using SmartPLS. LPPM ISB Atma Luhur.

Chicago Style (17th ed.) Citation

Afrina, Mira, Naretha Kawadha, Ardina Ariani, and Mukhlis Febriady Febriady. The Effect of Chatbot Usage on Customer Satisfaction: A Quantitative Study of Shopee, Tokopedia, and Lazada Using SmartPLS. LPPM ISB Atma Luhur.

MLA (9th ed.) Citation

Afrina, Mira, et al. The Effect of Chatbot Usage on Customer Satisfaction: A Quantitative Study of Shopee, Tokopedia, and Lazada Using SmartPLS. LPPM ISB Atma Luhur.