The adoption of telemedicine by healthcare practitioners in South Africa

Orientation: Telemedicine plays an important role in patient-centred healthcare, diagnosing and treating diseases and developing treatment plans. It includes both provider-to-provider and provider-to-patient communication, which can be synchronous (telephone and video) or asynchronous (messaging and...

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Main Authors: Margaret Cullen, Andre Calitz, Sasha Boucher, Prashna Buddan
Format: Article
Language:English
Published: AOSIS 2025-01-01
Series:Acta Commercii
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Online Access:https://actacommercii.co.za/index.php/acta/article/view/1329
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author Margaret Cullen
Andre Calitz
Sasha Boucher
Prashna Buddan
author_facet Margaret Cullen
Andre Calitz
Sasha Boucher
Prashna Buddan
author_sort Margaret Cullen
collection DOAJ
description Orientation: Telemedicine plays an important role in patient-centred healthcare, diagnosing and treating diseases and developing treatment plans. It includes both provider-to-provider and provider-to-patient communication, which can be synchronous (telephone and video) or asynchronous (messaging and electronic consultations). Research purpose: The coronavirus disease 2019 pandemic sparked interest and awareness of telemedicine; however, there is a need to explore the adoption of telemedicine in the context of South Africa. This study examined South African healthcare practitioners’ adoption of telemedicine using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Motivation for the study: The adoption of telemedicine by healthcare practitioners in South Africa has not been extensively researched. Research design, approach and method: A positivistic approach using quantitative methods of analysis was adopted. The target population was registered healthcare practitioners practising in South Africa and 96 healthcare practitioners participated in the study. Main findings: The study established that the independent factors of Performance Expectancy, Facilitating Conditions, Social Media Technology and Attitude all have a significant positive relationship with the dependent factor, Behavioural Intention to adopt telemedicine. Practical and/or managerial implications: The need for healthcare practitioners to be trained in telemedicine technology is an essential prerequisite for its adoption. Contribution and/or value-add: Gender significantly influenced the dependent factor, behavioural intention to adopt telemedicine. Males rated the behavioural intention more positively than females. The theoretical contribution of the study is the extension of the UTAUT model for telemedicine adoption.
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spelling doaj-art-74abfd4aba6e4f8bb11e6659b2980d942025-02-11T13:21:24ZengAOSISActa Commercii2413-19031684-19992025-01-01252e1e1510.4102/ac.v25i2.1329508The adoption of telemedicine by healthcare practitioners in South AfricaMargaret Cullen0Andre Calitz1Sasha Boucher2Prashna Buddan3Business School, Faculty of Commerce, Nelson Mandela University, Port ElizabethDepartment of Computing Sciences, Faculty of Science, Nelson Mandela University, Port ElizabethBusiness School, Faculty of Commerce, Nelson Mandela University, Port ElizabethBusiness School, Faculty of Commerce, Nelson Mandela University, Port ElizabethOrientation: Telemedicine plays an important role in patient-centred healthcare, diagnosing and treating diseases and developing treatment plans. It includes both provider-to-provider and provider-to-patient communication, which can be synchronous (telephone and video) or asynchronous (messaging and electronic consultations). Research purpose: The coronavirus disease 2019 pandemic sparked interest and awareness of telemedicine; however, there is a need to explore the adoption of telemedicine in the context of South Africa. This study examined South African healthcare practitioners’ adoption of telemedicine using the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Motivation for the study: The adoption of telemedicine by healthcare practitioners in South Africa has not been extensively researched. Research design, approach and method: A positivistic approach using quantitative methods of analysis was adopted. The target population was registered healthcare practitioners practising in South Africa and 96 healthcare practitioners participated in the study. Main findings: The study established that the independent factors of Performance Expectancy, Facilitating Conditions, Social Media Technology and Attitude all have a significant positive relationship with the dependent factor, Behavioural Intention to adopt telemedicine. Practical and/or managerial implications: The need for healthcare practitioners to be trained in telemedicine technology is an essential prerequisite for its adoption. Contribution and/or value-add: Gender significantly influenced the dependent factor, behavioural intention to adopt telemedicine. Males rated the behavioural intention more positively than females. The theoretical contribution of the study is the extension of the UTAUT model for telemedicine adoption.https://actacommercii.co.za/index.php/acta/article/view/1329healthcarepractitionerstelemedicineutaut modeltelemedicine adoption.
spellingShingle Margaret Cullen
Andre Calitz
Sasha Boucher
Prashna Buddan
The adoption of telemedicine by healthcare practitioners in South Africa
Acta Commercii
healthcare
practitioners
telemedicine
utaut model
telemedicine adoption.
title The adoption of telemedicine by healthcare practitioners in South Africa
title_full The adoption of telemedicine by healthcare practitioners in South Africa
title_fullStr The adoption of telemedicine by healthcare practitioners in South Africa
title_full_unstemmed The adoption of telemedicine by healthcare practitioners in South Africa
title_short The adoption of telemedicine by healthcare practitioners in South Africa
title_sort adoption of telemedicine by healthcare practitioners in south africa
topic healthcare
practitioners
telemedicine
utaut model
telemedicine adoption.
url https://actacommercii.co.za/index.php/acta/article/view/1329
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