Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital
Introduction: Chronic skin disease poses a major challenge due to the complexity of these diseases and the variety of symptoms require a highly individualized approach to diagnosis and long-term treatment. This study aimed to evaluate the factor of treatment satisfaction moderated with recurrency t...
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ACHSM
2025-02-01
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| Series: | Asia Pacific Journal of Health Management |
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| Online Access: | https://journal.achsm.org.au/index.php/achsm/article/view/3869 |
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| author | Shienty Gaspersz Ferdi Antonio Paulus Mario Christopher |
| author_facet | Shienty Gaspersz Ferdi Antonio Paulus Mario Christopher |
| author_sort | Shienty Gaspersz |
| collection | DOAJ |
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Introduction: Chronic skin disease poses a major challenge due to the complexity of these diseases and the variety of symptoms require a highly individualized approach to diagnosis and long-term treatment. This study aimed to evaluate the factor of treatment satisfaction moderated with recurrency towards hospital reputation among patients with chronic skin disorder utilizing the modified Dermasat questionnaire with six variables (treatment effectiveness, convenience of use, impact on daily living, medical care information, treatment side effect tolerable) and an additional variable (physician communication).
Methods :Based on improved patient satisfaction moderated with recurrency towards hospital reputation, a questionnaire survey was conducted among 179 patients at a referral hospital in East Indonesia. The relationship of patient satisfaction, recurrency, and hospital reputation was verified via SmartPLS® version 4.1.0.2.
Results: The majority of the respondents were female from the productive age 18-39 years old (46%), mostly housewives with a senior high school qualification as their educational background level (51.4%). All six factors and moderation with recurrency (towards treatment effectiveness and physician communication) were significant (P-value<0.05) towards overall patient satisfaction. The strongest relationship is demonstrated by physical communication and tolerance of treatment side effects with patient satisfaction. Furthermore, overall patient satisfaction was significantly associated positively with hospital reputation (P-value=0.000).
Conclusions: Six variables were found that were related to skin disease patient satisfaction. Overall patient satisfaction is significantly associated positively with the hospital’s reputation, indicating a higher overall patient satisfaction will increase the hospital’s reputation which can encourage patient trust and compliance in the long term.
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| format | Article |
| id | doaj-art-aed5741de0214ff5a1aaf1b516ce920b |
| institution | Kabale University |
| issn | 1833-3818 2204-3136 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | ACHSM |
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| series | Asia Pacific Journal of Health Management |
| spelling | doaj-art-aed5741de0214ff5a1aaf1b516ce920b2025-02-12T00:21:12ZengACHSMAsia Pacific Journal of Health Management1833-38182204-31362025-02-0110.24083/apjhm.v20i1.3869Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral HospitalShienty Gaspersz0Ferdi Antonio1Paulus Mario Christopher2Department of Hospital Administration, Pelita Harapan University, Jakarta, DKI Jakarta, IndonesiaDepartment of Hospital Administration, Pelita Harapan University, Jakarta, DKI Jakarta, IndonesiaDepartment of Dermatology and Venereology, Faculty of Medicine, Sam Ratulangi University/ R. D. Kandou Hospital, Manado, North Sulawesi, Indonesia Introduction: Chronic skin disease poses a major challenge due to the complexity of these diseases and the variety of symptoms require a highly individualized approach to diagnosis and long-term treatment. This study aimed to evaluate the factor of treatment satisfaction moderated with recurrency towards hospital reputation among patients with chronic skin disorder utilizing the modified Dermasat questionnaire with six variables (treatment effectiveness, convenience of use, impact on daily living, medical care information, treatment side effect tolerable) and an additional variable (physician communication). Methods :Based on improved patient satisfaction moderated with recurrency towards hospital reputation, a questionnaire survey was conducted among 179 patients at a referral hospital in East Indonesia. The relationship of patient satisfaction, recurrency, and hospital reputation was verified via SmartPLS® version 4.1.0.2. Results: The majority of the respondents were female from the productive age 18-39 years old (46%), mostly housewives with a senior high school qualification as their educational background level (51.4%). All six factors and moderation with recurrency (towards treatment effectiveness and physician communication) were significant (P-value<0.05) towards overall patient satisfaction. The strongest relationship is demonstrated by physical communication and tolerance of treatment side effects with patient satisfaction. Furthermore, overall patient satisfaction was significantly associated positively with hospital reputation (P-value=0.000). Conclusions: Six variables were found that were related to skin disease patient satisfaction. Overall patient satisfaction is significantly associated positively with the hospital’s reputation, indicating a higher overall patient satisfaction will increase the hospital’s reputation which can encourage patient trust and compliance in the long term. https://journal.achsm.org.au/index.php/achsm/article/view/3869chronic skin diseasedermatologyhospital reputationtreatment satisfactionreferral |
| spellingShingle | Shienty Gaspersz Ferdi Antonio Paulus Mario Christopher Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital Asia Pacific Journal of Health Management chronic skin disease dermatology hospital reputation treatment satisfaction referral |
| title | Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital |
| title_full | Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital |
| title_fullStr | Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital |
| title_full_unstemmed | Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital |
| title_short | Evaluation of Dermatology Treatment Satisfaction towards Hospital Reputation among Chronic Skin Disease Patients at An Eastern Indonesian Referral Hospital |
| title_sort | evaluation of dermatology treatment satisfaction towards hospital reputation among chronic skin disease patients at an eastern indonesian referral hospital |
| topic | chronic skin disease dermatology hospital reputation treatment satisfaction referral |
| url | https://journal.achsm.org.au/index.php/achsm/article/view/3869 |
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