INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA
Worldwide, e-government is becoming very important in providing public services. Successful implementation of e-government depends on two sides. One side represents government with their view of e-government implementation, and at another side are citizens’, NGO’s and private sector as users of e-g...
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| Format: | Article |
| Language: | English |
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Faculty of Economics, University of Tuzla
2018-11-01
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| Series: | Economic Review |
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| Online Access: | https://www.er.ef.untz.ba/index.php/er/article/view/86 |
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| author | Edin Osmanbegović Zijad Lugavić |
| author_facet | Edin Osmanbegović Zijad Lugavić |
| author_sort | Edin Osmanbegović |
| collection | DOAJ |
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Worldwide, e-government is becoming very important in providing public services. Successful implementation of e-government depends on two sides. One side represents government with their view of e-government implementation, and at another side are citizens’, NGO’s and private sector as users of e-government services with their needs and views of e-government services. So, to make the successful implementation of e-government services, the government needs to take into account wishes (needs for digital services) of their citizens’. In that way, the government will prevent low-level of adoption and usage of e-government services, which is connected especially with developing countries. To address this issue, this study will try to identify key determinants affecting citizens’ adoption and usage of e-government services in Bosnia and Herzegovina. For that purpose, study adopted UTAUT model to identify and explore determinants of citizens’ adoption of e-government services. Regarding all previously mentioned, the main goal of this study can be defined as the way to identify key determinants affecting e-government adoption by citizens’ in the state of Bosnia and Herzegovina. The survey results, conducted on a sample of 553 citizens’ of Bosnia and Herzegovina, found that determinants social influence, effort expectancy and performance expectancy are statistically most influential determinants of citizens’ adoption of e-government services. Also, citizens’ adoption and usage of e-government services depend on citizens’ age, level of education and internet experience. The conclusion can be that successful e-government services implementation greatly depend on citizens’ adoption and usage of e-government services.
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| format | Article |
| id | doaj-art-b8cc00a5a71e40f8b3a64d4412359b7b |
| institution | Kabale University |
| issn | 1512-8962 2303-680X |
| language | English |
| publishDate | 2018-11-01 |
| publisher | Faculty of Economics, University of Tuzla |
| record_format | Article |
| series | Economic Review |
| spelling | doaj-art-b8cc00a5a71e40f8b3a64d4412359b7b2025-02-11T00:33:03ZengFaculty of Economics, University of TuzlaEconomic Review1512-89622303-680X2018-11-01162INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINAEdin Osmanbegović0Zijad Lugavić1Faculty of Economics, University of Tuzla, Bosnia and Herzegovina GRAD TUZLA, Bosnia and Herzegovina Worldwide, e-government is becoming very important in providing public services. Successful implementation of e-government depends on two sides. One side represents government with their view of e-government implementation, and at another side are citizens’, NGO’s and private sector as users of e-government services with their needs and views of e-government services. So, to make the successful implementation of e-government services, the government needs to take into account wishes (needs for digital services) of their citizens’. In that way, the government will prevent low-level of adoption and usage of e-government services, which is connected especially with developing countries. To address this issue, this study will try to identify key determinants affecting citizens’ adoption and usage of e-government services in Bosnia and Herzegovina. For that purpose, study adopted UTAUT model to identify and explore determinants of citizens’ adoption of e-government services. Regarding all previously mentioned, the main goal of this study can be defined as the way to identify key determinants affecting e-government adoption by citizens’ in the state of Bosnia and Herzegovina. The survey results, conducted on a sample of 553 citizens’ of Bosnia and Herzegovina, found that determinants social influence, effort expectancy and performance expectancy are statistically most influential determinants of citizens’ adoption of e-government services. Also, citizens’ adoption and usage of e-government services depend on citizens’ age, level of education and internet experience. The conclusion can be that successful e-government services implementation greatly depend on citizens’ adoption and usage of e-government services. https://www.er.ef.untz.ba/index.php/er/article/view/86e-Government adoptionpublic servicesUTAUT |
| spellingShingle | Edin Osmanbegović Zijad Lugavić INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA Economic Review e-Government adoption public services UTAUT |
| title | INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA |
| title_full | INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA |
| title_fullStr | INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA |
| title_full_unstemmed | INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA |
| title_short | INFLUENCING FACTORS OF E-GOVERNMENT SERVICES ADOPTION IN BOSNIA AND HERZEGOVINA |
| title_sort | influencing factors of e government services adoption in bosnia and herzegovina |
| topic | e-Government adoption public services UTAUT |
| url | https://www.er.ef.untz.ba/index.php/er/article/view/86 |
| work_keys_str_mv | AT edinosmanbegovic influencingfactorsofegovernmentservicesadoptioninbosniaandherzegovina AT zijadlugavic influencingfactorsofegovernmentservicesadoptioninbosniaandherzegovina |