Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective
The paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization, per...
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| Format: | Article |
| Language: | English |
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Elsevier
2025-03-01
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| Series: | Journal of Open Innovation: Technology, Market and Complexity |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S219985312500023X |
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| _version_ | 1823864431044460544 |
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| author | Nguyen M. Tuan Dang T. Doan |
| author_facet | Nguyen M. Tuan Dang T. Doan |
| author_sort | Nguyen M. Tuan |
| collection | DOAJ |
| description | The paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization, perceived effectiveness of e-commerce institutional mechanisms, controllability as determinants of, and service climate, value in use, community well-being as outcomes of information-based practices. The survey with data from 335 e-commerce customers analyzed by PLS-SEM reports that all research hypotheses are supported. This paper is among the first to evidently highlight the aggregation of value outcomes at micro-level (i.e. service climate, value in use) for an emergence of a collective outcome at meso-level (i.e. community well-being). In addition, this is also one of the first studies, with e-commerce institutional mechanisms found as a significant moderator of both social expertise-controllability and organizational socialization-controllability relationships, to empirically affirm institution as resource context and to explore the way for resource in context to enhance its ‘resourceness’. Finally, the study contributes to service research by identifying all three of information-based value co-creation practices that enable well-being co-creation in service ecosystems. |
| format | Article |
| id | doaj-art-bf0984d7fd20439caa836b4c2157a9ee |
| institution | Kabale University |
| issn | 2199-8531 |
| language | English |
| publishDate | 2025-03-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Open Innovation: Technology, Market and Complexity |
| spelling | doaj-art-bf0984d7fd20439caa836b4c2157a9ee2025-02-09T05:00:03ZengElsevierJournal of Open Innovation: Technology, Market and Complexity2199-85312025-03-01111100488Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspectiveNguyen M. Tuan0Dang T. Doan1Corresponding author.; Ho Chi Minh City University of Technology (HCMUT), Viet Nam National University Ho Chi Minh City (VNU-HCM), 268 Ly Thuong Kiet Street, District 10, Ho Chi Minh City, Viet NamHo Chi Minh City University of Technology (HCMUT), Viet Nam National University Ho Chi Minh City (VNU-HCM), 268 Ly Thuong Kiet Street, District 10, Ho Chi Minh City, Viet NamThe paper investigates the role of customer value co-creation practices within e-commerce platforms, drawing on service dominant logic, practice theory and institutional work. From the customer view, this study proposes an integrated model in which social expertise, organizational socialization, perceived effectiveness of e-commerce institutional mechanisms, controllability as determinants of, and service climate, value in use, community well-being as outcomes of information-based practices. The survey with data from 335 e-commerce customers analyzed by PLS-SEM reports that all research hypotheses are supported. This paper is among the first to evidently highlight the aggregation of value outcomes at micro-level (i.e. service climate, value in use) for an emergence of a collective outcome at meso-level (i.e. community well-being). In addition, this is also one of the first studies, with e-commerce institutional mechanisms found as a significant moderator of both social expertise-controllability and organizational socialization-controllability relationships, to empirically affirm institution as resource context and to explore the way for resource in context to enhance its ‘resourceness’. Finally, the study contributes to service research by identifying all three of information-based value co-creation practices that enable well-being co-creation in service ecosystems.http://www.sciencedirect.com/science/article/pii/S219985312500023XService dominant logicE-commerce platformsInstitutional theoryPractice theoryCommunity well-beingInformation-based co-creation practices |
| spellingShingle | Nguyen M. Tuan Dang T. Doan Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective Journal of Open Innovation: Technology, Market and Complexity Service dominant logic E-commerce platforms Institutional theory Practice theory Community well-being Information-based co-creation practices |
| title | Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective |
| title_full | Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective |
| title_fullStr | Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective |
| title_full_unstemmed | Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective |
| title_short | Customer value co-creation practices for community well-being in E-commerce platform: An information-based perspective |
| title_sort | customer value co creation practices for community well being in e commerce platform an information based perspective |
| topic | Service dominant logic E-commerce platforms Institutional theory Practice theory Community well-being Information-based co-creation practices |
| url | http://www.sciencedirect.com/science/article/pii/S219985312500023X |
| work_keys_str_mv | AT nguyenmtuan customervaluecocreationpracticesforcommunitywellbeinginecommerceplatformaninformationbasedperspective AT dangtdoan customervaluecocreationpracticesforcommunitywellbeinginecommerceplatformaninformationbasedperspective |