Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors
Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and loc...
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| Format: | Article |
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IEEE
2025-01-01
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| Online Access: | https://ieeexplore.ieee.org/document/10857290/ |
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| author | Abey Jose Alejandro F. Mac Cawley Luis Enberg Gaete Guilherme Luz Tortorella Roberto Vassolo Manisha Kumar Nick Rich Maneesh Kumar |
| author_facet | Abey Jose Alejandro F. Mac Cawley Luis Enberg Gaete Guilherme Luz Tortorella Roberto Vassolo Manisha Kumar Nick Rich Maneesh Kumar |
| author_sort | Abey Jose |
| collection | DOAJ |
| description | Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and location of the organization. We conducted a global survey involving healthcare professionals (n =204) to understand the role of various determinants in adopting ICTs and their implications for organizational performance. Data was analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multiple regression for micro-level constructs. Findings indicate that while individual attributes positively influence organizational performance, the direct impact of ICT adoption on performance is limited. While front-end technologies enhance performance, base technologies may occasionally hinder it. This stresses the necessity of thoroughly assessing specific technology applications to ensure they operate effectively. Furthermore, the relationships between competence and experience in ICT adoption were not statistically significant, indicating that individual attributes may have less influence on ICT adoption; this implies that technological advancements typically occur through management decisions in collaboration with the relevant IT department, emphasizing the importance of increased user participation and the process of adoption and effective use, which are distinct aspects while evaluating individual aspects. Future research should focus on detailed and specific applications of technology and nuanced, long-term performance outcomes. |
| format | Article |
| id | doaj-art-c34829283e7947f88ece4684afeaae48 |
| institution | Kabale University |
| issn | 2169-3536 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | IEEE |
| record_format | Article |
| series | IEEE Access |
| spelling | doaj-art-c34829283e7947f88ece4684afeaae482025-02-07T00:01:46ZengIEEEIEEE Access2169-35362025-01-0113225352255010.1109/ACCESS.2025.353608910857290Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual FactorsAbey Jose0https://orcid.org/0000-0002-4258-8274Alejandro F. Mac Cawley1https://orcid.org/0000-0002-4848-4732Luis Enberg Gaete2Guilherme Luz Tortorella3https://orcid.org/0000-0003-2396-4665Roberto Vassolo4https://orcid.org/0000-0002-0870-397XManisha Kumar5Nick Rich6https://orcid.org/0000-0003-0216-2807Maneesh Kumar7https://orcid.org/0000-0002-2469-1382Industrial and Systems Engineering Department, Pontificia Universidad Católica de Chile, Santiago, ChileIndustrial and Systems Engineering Department, Pontificia Universidad Católica de Chile, Santiago, ChileEmergency Medicine Section, Faculty of Medicine, Pontificia Universidad Católica de Chile, Santiago, ChileDepartment of Systems and Production Engineering, Universidade Federal de Santa Catarina, Florianópolis, BrazilIAE Business School, Universidad Austral, Buenos Aires, ArgentinaFaculty of Business and Creative Industry, University of South Wales, Newport, U.K.School of Management, Swansea University, Swansea, U.K.Logistics and Operations Management Section, Cardiff Business School, Cardiff University, Cardiff, U.K.Implementing Information and Communication Technologies (ICTs) in the healthcare sector faces several barriers, and the pace of adoption may vary depending on several factors, including individual attributes such as competence and experience, along with contextual factors such as size, type, and location of the organization. We conducted a global survey involving healthcare professionals (n =204) to understand the role of various determinants in adopting ICTs and their implications for organizational performance. Data was analyzed using Partial Least Squares Structural Equation Modelling (PLS-SEM) and multiple regression for micro-level constructs. Findings indicate that while individual attributes positively influence organizational performance, the direct impact of ICT adoption on performance is limited. While front-end technologies enhance performance, base technologies may occasionally hinder it. This stresses the necessity of thoroughly assessing specific technology applications to ensure they operate effectively. Furthermore, the relationships between competence and experience in ICT adoption were not statistically significant, indicating that individual attributes may have less influence on ICT adoption; this implies that technological advancements typically occur through management decisions in collaboration with the relevant IT department, emphasizing the importance of increased user participation and the process of adoption and effective use, which are distinct aspects while evaluating individual aspects. Future research should focus on detailed and specific applications of technology and nuanced, long-term performance outcomes.https://ieeexplore.ieee.org/document/10857290/ICT adoptionorganizational factorsdigital transformationhealthcare 4.0digital healthtechnology assessment |
| spellingShingle | Abey Jose Alejandro F. Mac Cawley Luis Enberg Gaete Guilherme Luz Tortorella Roberto Vassolo Manisha Kumar Nick Rich Maneesh Kumar Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors IEEE Access ICT adoption organizational factors digital transformation healthcare 4.0 digital health technology assessment |
| title | Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors |
| title_full | Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors |
| title_fullStr | Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors |
| title_full_unstemmed | Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors |
| title_short | Determinants of ICT Adoption and Performance in Healthcare: The Role of Individual Attributes and Organizational Contextual Factors |
| title_sort | determinants of ict adoption and performance in healthcare the role of individual attributes and organizational contextual factors |
| topic | ICT adoption organizational factors digital transformation healthcare 4.0 digital health technology assessment |
| url | https://ieeexplore.ieee.org/document/10857290/ |
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