Returning Merchandise: Registering a Consumer Complaint

Consumers return purchases for a variety of reasons. Sometimes they change their minds and do not want an item. Perhaps the purchase cant be used as planned, the color or fit is wrong or the product is defective. Many times there would be no need to return items if the customer shopped carefully an...

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Main Author: Mary N. Harrison
Format: Article
Language:English
Published: The University of Florida George A. Smathers Libraries 2005-06-01
Series:EDIS
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Online Access:https://journals.flvc.org/edis/article/view/114892
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author Mary N. Harrison
author_facet Mary N. Harrison
author_sort Mary N. Harrison
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description Consumers return purchases for a variety of reasons. Sometimes they change their minds and do not want an item. Perhaps the purchase cant be used as planned, the color or fit is wrong or the product is defective. Many times there would be no need to return items if the customer shopped carefully and planned ahead. However, even the most efficient shopper will occasionally find it necessary to return a purchase for exchange or replacement. This document is Fact Sheet 5011, one of a series of the Department of Family, Youth and Community Sciences, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida. Revised: June 2005.
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spelling doaj-art-ef96df15e6b44b2f9b4c0dd9c29e11472025-02-08T06:25:16ZengThe University of Florida George A. Smathers LibrariesEDIS2576-00092005-06-0120056Returning Merchandise: Registering a Consumer ComplaintMary N. Harrison0University of Florida Consumers return purchases for a variety of reasons. Sometimes they change their minds and do not want an item. Perhaps the purchase cant be used as planned, the color or fit is wrong or the product is defective. Many times there would be no need to return items if the customer shopped carefully and planned ahead. However, even the most efficient shopper will occasionally find it necessary to return a purchase for exchange or replacement. This document is Fact Sheet 5011, one of a series of the Department of Family, Youth and Community Sciences, Florida Cooperative Extension Service, Institute of Food and Agricultural Sciences, University of Florida. Revised: June 2005. https://journals.flvc.org/edis/article/view/114892HE652
spellingShingle Mary N. Harrison
Returning Merchandise: Registering a Consumer Complaint
EDIS
HE652
title Returning Merchandise: Registering a Consumer Complaint
title_full Returning Merchandise: Registering a Consumer Complaint
title_fullStr Returning Merchandise: Registering a Consumer Complaint
title_full_unstemmed Returning Merchandise: Registering a Consumer Complaint
title_short Returning Merchandise: Registering a Consumer Complaint
title_sort returning merchandise registering a consumer complaint
topic HE652
url https://journals.flvc.org/edis/article/view/114892
work_keys_str_mv AT marynharrison returningmerchandiseregisteringaconsumercomplaint