Implementation of the 5IR for efficient service delivery in the public sector, South Africa
Background: The emergence of Fifth Industrial Revolution (5IR) alleviates the Fourth Industrial Revolution’s (4IR) technocentric driven behaviour by promoting collaboration. The 5IR is based on the observation that 4IR focused less on the original principles of social fairness and sustainability and...
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| Format: | Article |
| Language: | English |
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AOSIS
2025-01-01
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| Series: | Africa’s Public Service Delivery & Performance Review |
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| Online Access: | https://apsdpr.org/index.php/apsdpr/article/view/887 |
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| author | Amos Shibambu |
| author_facet | Amos Shibambu |
| author_sort | Amos Shibambu |
| collection | DOAJ |
| description | Background: The emergence of Fifth Industrial Revolution (5IR) alleviates the Fourth Industrial Revolution’s (4IR) technocentric driven behaviour by promoting collaboration. The 5IR is based on the observation that 4IR focused less on the original principles of social fairness and sustainability and more on digitalisation and artificial intelligence-driven technologies to increase production efficiency and flexibility.
Aim: This study aimed at fostering the implementation of 5IR for efficient service delivery in the public sector, South Africa.
Setting: This study emanates from the view that the government of South Africa is hesitant, leading to retention of the ancient technology to provide improved services.
Methods: This study was conducted as a systematic literature review. Data were collected from the articles ranging between 2016 and 2024.
Results: The findings revealed that it is not easy to face the emerging technology without the adequate regulatory framework, basic cognitive and problem-solving skills, which show unpreparedness of the workforce.
Conclusion: The government has been forced into implementing the emerging technologies by the IT industry despite the lack of the regulatory framework; however, this can still be corrected retrospectively and prepare the way ahead with ongoing training and development of the public servants.
Contribution: The significance of this study is that it envisages the infusion of 5IR technologies for the betterment of the public service delivery. |
| format | Article |
| id | doaj-art-f50d3885d0e5457db9c6855341ccfb34 |
| institution | Kabale University |
| issn | 2310-2195 2310-2152 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | AOSIS |
| record_format | Article |
| series | Africa’s Public Service Delivery & Performance Review |
| spelling | doaj-art-f50d3885d0e5457db9c6855341ccfb342025-02-11T13:22:32ZengAOSISAfrica’s Public Service Delivery & Performance Review2310-21952310-21522025-01-01131e1e910.4102/apsdpr.v13i1.887334Implementation of the 5IR for efficient service delivery in the public sector, South AfricaAmos Shibambu0Department of Information Science, Faculty of Human Science, University of South Africa, PretoriaBackground: The emergence of Fifth Industrial Revolution (5IR) alleviates the Fourth Industrial Revolution’s (4IR) technocentric driven behaviour by promoting collaboration. The 5IR is based on the observation that 4IR focused less on the original principles of social fairness and sustainability and more on digitalisation and artificial intelligence-driven technologies to increase production efficiency and flexibility. Aim: This study aimed at fostering the implementation of 5IR for efficient service delivery in the public sector, South Africa. Setting: This study emanates from the view that the government of South Africa is hesitant, leading to retention of the ancient technology to provide improved services. Methods: This study was conducted as a systematic literature review. Data were collected from the articles ranging between 2016 and 2024. Results: The findings revealed that it is not easy to face the emerging technology without the adequate regulatory framework, basic cognitive and problem-solving skills, which show unpreparedness of the workforce. Conclusion: The government has been forced into implementing the emerging technologies by the IT industry despite the lack of the regulatory framework; however, this can still be corrected retrospectively and prepare the way ahead with ongoing training and development of the public servants. Contribution: The significance of this study is that it envisages the infusion of 5IR technologies for the betterment of the public service delivery.https://apsdpr.org/index.php/apsdpr/article/view/8874ir5irharmonisationcollaborationhuman-machinesouth africa |
| spellingShingle | Amos Shibambu Implementation of the 5IR for efficient service delivery in the public sector, South Africa Africa’s Public Service Delivery & Performance Review 4ir 5ir harmonisation collaboration human-machine south africa |
| title | Implementation of the 5IR for efficient service delivery in the public sector, South Africa |
| title_full | Implementation of the 5IR for efficient service delivery in the public sector, South Africa |
| title_fullStr | Implementation of the 5IR for efficient service delivery in the public sector, South Africa |
| title_full_unstemmed | Implementation of the 5IR for efficient service delivery in the public sector, South Africa |
| title_short | Implementation of the 5IR for efficient service delivery in the public sector, South Africa |
| title_sort | implementation of the 5ir for efficient service delivery in the public sector south africa |
| topic | 4ir 5ir harmonisation collaboration human-machine south africa |
| url | https://apsdpr.org/index.php/apsdpr/article/view/887 |
| work_keys_str_mv | AT amosshibambu implementationofthe5irforefficientservicedeliveryinthepublicsectorsouthafrica |