Revenue Management Practices and Service Delivery in Local Government: A Case Study of Rubanda District Local Government Uganda.
This study investigates the effectiveness of revenue management practices and their impact on service delivery in Rubanda District, Uganda. The study was guided by specific objectives which were to examine the effect of revenue planning on service delivery in Rubanda District, to investigate the eff...
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| Format: | Thesis |
| Language: | English |
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Kabale University
2024
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.12493/2608 |
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| Summary: | This study investigates the effectiveness of revenue management practices and their impact on service delivery in Rubanda District, Uganda. The study was guided by specific objectives which were to examine the effect of revenue planning on service delivery in Rubanda District, to investigate the effect of implementation of the revenue planning on service delivery in Rubanda District Local Government, to determine the effect of revenue expenditure control on service delivery in Rubanda District and to examine the relationship between revenue planning, revenue implementation, revenue expenditure control and service delivery. A total of 153 respondents were targeted, where local government staff were selected using purposive sampling and community members were selected by simple random sampling with a high response rate of 96.1%, resulting in 147 completed questionnaires. The demographic analysis revealed a balanced gender distribution and a well-educated participant pool, providing a solid foundation for the study's findings. The quantitative analysis demonstrated a moderately positive perception of the district's revenue management practices, including communication, accessibility of financial reports, public involvement in budget discussions, and enforcement of guidelines. Notably, regression analysis indicated a strong positive correlation (R = 0.749) between revenue management practices and service delivery, suggesting that effective revenue management significantly contributes to improved public service outcomes. The results highlight that effective revenue planning fosters stakeholder trust and facilitates equitable resource allocation, which enhances the quality of services in healthcare, education, and infrastructure. Although the implementation of revenue plans has led to substantial improvements in service quality, particularly in critical sectors, ongoing monitoring and evaluation are crucial for sustaining these gains. The study also emphasizes the importance of revenue expenditure control, revealing that sound financial management prevents mismanagement and contributes to high standards in public service delivery. Furthermore, the research underscores the need for integrating revenue planning, implementation, and expenditure control to optimize service delivery. The findings suggest that aligning these processes can lead to better resource management and heightened community satisfaction. To enhance revenue management practices, the study recommends improving stakeholder communication, establishing robust monitoring systems, and enforcing stricter expenditure control measures. Ultimately, a comprehensive framework that integrates these aspects of revenue management is essential for maximizing service delivery quality in Rubanda District, ensuring that public resources are utilized effectively and efficiently for community benefit. |
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