Citizen, Customer, Partner : engaging the public in public management /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London & N.Y. :
Routledge,
c2012.
|
| Subjects: | |
| Online Access: | View in OPAC |
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|---|---|---|---|
| 003 | OSt | ||
| 005 | 20200801091638.0 | ||
| 008 | 110914s2012 nyu b 001 0 eng | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 351_000000000000000_THO |7 0 |9 2276 |a EDU |b EDU |c Open |d 2020-08-01 |l 0 |o 351 THO |p 6409 |r 2020-08-01 00:00:00 |w 2020-08-01 |y BOOK | ||
| 999 | |c 1310 |d 1310 | ||
| 020 | |a 9780765627209 (hardcover : alk. paper) | ||
| 020 | |a 0765627205 (hardcover : alk. paper) | ||
| 020 | |a 9780765627216 | ||
| 040 | |a DLC |c KABLIB |d KABLIB | ||
| 082 | 0 | 0 | |a 351 |2 23 |b THO |
| 100 | 1 | |a Thomas, John Clayton. |9 3796 | |
| 240 | |a engaging the public in public management / | ||
| 245 | 1 | 0 | |a Citizen, Customer, Partner : |b engaging the public in public management / |c John Clayton Thomas. |
| 260 | |a London & N.Y. : |b Routledge, |c c2012. | ||
| 300 | |a xii, 242 p. ; |c 24 cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public. | |
| 650 | 0 | |a Public administration |x Citizen participation. |9 3797 | |
| 650 | 0 | |a Political planning |x Citizen participation. |9 3798 | |
| 650 | 0 | |a Public relations and politics. |9 3799 | |
| 942 | |2 ddc |c BOOK | ||