An opportunistic observational study of hospital switchboard hold messages, hold music and time spent waiting
Numerous callers contact hospital switchboards, many repeatedly. Recorded switchboard messages have broad reach. We sampled outgoing calls from our regional infectious diseases service to other hospital switchboards over a 3-month period. Wait times varied substantially. Two calls were cut off unans...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2025-03-01
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| Series: | Future Healthcare Journal |
| Subjects: | |
| Online Access: | http://www.sciencedirect.com/science/article/pii/S2514664525000037 |
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