Firm-Created Word-of-Mouth Recommendation: Is it also worthwhile?

One of the fastest-growing marketing tactics used to persuade and win customers is management of recommendations through incentives to participants. However, these initiatives can raise questions, including ethical problems about credibility of the recommendation. With the aim of measuring the facto...

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Bibliographic Details
Main Authors: Maise Soares Pereira, Ivan Lapuente Garrido, Celso Augusto de Matos
Format: Article
Language:English
Published: FUCAPE Business School 2015-01-01
Series:BBR: Brazilian Business Review
Subjects:
Online Access:http://www.redalyc.org/articulo.oa?id=123041057005
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