BERT-BiGRU-Senti-GCN: An Advanced NLP Framework for Analyzing Customer Sentiments in E-Commerce

BERT-BiGRU-Senti-GCN: An Advanced NLP Framework for Analyzing Customer Sentiments in E-Commerce

Abstract Sentiment analysis plays an important role in understanding employee feedback and improving workplace culture. By leveraging NLP techniques to analyze this feedback accurately, organizations can pinpoint specific areas that need improvement, address employee concerns, and foster a positive...

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Bibliographic Details
Main Authors: Muhammad Rizwan Rashid Rana, Asif Nawaz, Saif Ur Rehman, Muhammad Ali Abid, Mubariz Garayevi, Jana Kajanová
Format: Article
Language:English
Published: Springer 2025-02-01
Series:International Journal of Computational Intelligence Systems
Subjects:
Sentiment analysis
Natural language processing
Deep learning
Customer care
E-commerce
Online Access:https://doi.org/10.1007/s44196-025-00747-1
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https://doi.org/10.1007/s44196-025-00747-1

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